Friendly woman working at a call center smiling

Hotline is available through the 42/7 communication channel with clientrelated Liaison Officers who are permanently based in the Operations Control Centre (OCC).Hotline is available through the 24/7 communication channel with client-related Liaison Officers who are permanently based in the Operations Control Centre (OCC).

Eagles offers the services of its Operations Room Management with multiple layers of communication that have been developed from our experiences of working alongside diplomatic missions as a provider of safety and assistance solutions in hostile environments.

 

 

 

Liaison Officers (LOs) as the main point of contact for clients, have the greatest awareness of the account setup as well as the all necessary information about the beneficiaries of the service. This practice-oriented knowledge carries over to field operations as well.

In cooperation with OCC, dedicated Liaison Officers can coordinate client's particular agenda and utilise the most suitable assets to complete their complex requests.

Hotline is available through the 24/7 communication channel with clientrelated Liaison Officers who are permanently based in the Operations Control Centre (OCC).

In the frame of the Hotline service, the first mission of the OCC is to     receive and record alerts from connected monitoring systems (intrusion alarm or tracker alert) as well as customers’ calls. The second mission of the OCC is to deliver an appropriate response to alerts and requests for intervention from the relevant local authorities. The third mission of the OCC is to support, control and coordinate Eagles teams in the field.